“It was very frightening,” she continues. “But the moment I learned about the cancer, I was put in touch with Patient Navigation Manager Cathy Velhurst. She took the edge off and started answering questions before I knew what questions to ask. She made me feel safe.
Patricia then met with V. Merle McIntosh, MD, Associate Medical Director and Chief of Breast Surgery at The Leslie Simon Breast Care and Cytodiagnosis Center. Dr. McIntosh invited Patricia’s husband and daughter-in-law in to discuss the diagnosis, prognosis and treatment options. “She made it so clear and easy to comprehend,” says Patricia.
Other conditions, including diverticulitis and congestive heart failure, have brought Patricia back to EHMC more times than she cares to think about. “I am here today,” she insists, “because of EHMC’s nursing care and the incredible team of physicians. They were there for me. One held my hand until I fell asleep. Another would take lotion and heat it in warm water. Who does that?”
The compassion Patricia received can neither be taught nor bought. The clinical excellence, on the other hand, is a result of exceptional professional expertise and strategic forward thinking and planning to secure the technology and resources that improve patient outcomes.